Terms of Service

1. Acceptance of Terms

Welcome to Basinda ("Platform", "we", "us", or "our"). By registering, accessing, browsing, or transacting on the Basinda web platform, mobile applications, or associated APIs, you agree to be legally bound by these Terms of Service and our Privacy Policy.

If you do not agree with any provision of these terms, you must discontinue the use of our services immediately. We reserve the right to revise these terms periodically to reflect amendments in rental marketplace regulations and technological requirements.

2. User Eligibility & Verification (KYC)

Basinda is a verified high-trust ecosystem designed to protect both landlords and tenants across Bangladesh. To participate, you must:

• Be at least 18 years of age or possess legal parental/guardian consent if residing in student hostels.
• Provide authentic identification documentation, including a valid National Identity Card (NID) or official Birth Registration Certificate, accompanied by a recent self-photograph.
• Undergo administrative verification prior to executing lease agreements or approving rental reservations.
• Maintain true, current, and complete profile data. Submitting fraudulent government identification constitutes a criminal offense under the Penal Code and Cybersecurity Act of Bangladesh.

3. Property Listings & Landlord Commitments

Apartment owners, property managers, and hostel administrators listing accommodations on Basinda represent and warrant that:

• They hold valid legal title, power of attorney, or authorized administrative tenancy rights for the listed property.
• All specifications—including monthly rent, utility breakdown, room dimensions (sq ft), washroom allocations, and amenities—are accurate and free of deceptive misrepresentations.
• The premises comply with Dhaka City Corporation (DNCC/DSCC), Chittagong Development Authority (CDA), RAJUK, or relevant Pourasava municipal building safety codes.

4. Rent Payments & SSLCommerz Gateway

All digital financial transactions on Basinda—including initial booking tokens, monthly flat rent, advance security deposits, and hostel reservations—are processed via licensed payment service providers, notably SSLCommerz, supporting:

Tenants receive cryptographically signed transaction vouchers with unique Basinda Transaction IDs upon successful settlement. Basinda does not store credit card CVV codes or mobile banking PINs.

5. Cancellation & Refund Policy

• Pending Booking Cancellation: A tenant may cancel a pending booking request without penalty prior to owner approval.
• Declined Requests: If a property owner declines a booking or fails to confirm within 48 hours, any pre-authorized funds are refunded in full to the originating payment instrument within 7 to 10 banking business days.
• Confirmed Tenancies: Security deposit deductions and notice periods for ongoing apartment rentals are governed by the mutual tenancy agreement signed between the landlord and tenant.

6. Prohibited Conduct

Users agree not to:

• Upload unauthorized, defamatory, offensive, or infringing media content.
• Conduct off-platform payment circumvention designed to evade platform security or verification trails.
• Falsify reviews, ratings, or feedback to artificially manipulate listing scores.
• Utilize automated crawlers, scrapers, or bot scripts without express written permission.

7. Limitation of Liability

Basinda serves as a technology intermediary platform connecting verified tenants and property owners. While we mandate thorough administrative NID and profile vetting, the physical condition of premises, tenant personal effects, and day-to-day neighborly conduct remain the contractual responsibility of the transacting parties under the general law of contract.

8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the People's Republic of Bangladesh, including the Transfer of Property Act, 1882, the Premises Rent Control Act, 1991, and the Cybersecurity Act, 2023. Any dispute arising out of or in connection with this agreement shall fall within the exclusive jurisdiction of the competent courts of Dhaka, Bangladesh.